Refund policy

Try before you pay

ScriptFix has a free tier so you can test the quality of the output before spending anything. We recommend running a real transcript through it first.

Subscriptions

If you are not satisfied, email us within 14 days of your first payment on a plan and we will refund it in full. After that window, payments already made are non-refundable, but you can cancel at any time and you will not be billed again. Cancelling keeps your plan active until the end of the period you already paid for.

Top-up packs

One-time top-up packs are refundable within 14 days of purchase as long as none of the included transcripts or audio minutes have been used. Partially used packs are not refundable.

Service problems

If a transcript failed to process because of a fault on our side, tell us and we will restore the allowance it consumed or refund it — whichever you prefer, regardless of the 14-day window.

How to request a refund

Email support@scriptfix.co from the address on your account, or use the help widget in the app. We reply within 2 business days, and approved refunds return to your original payment method within 5–10 business days.

You can manage or cancel your subscription yourself from the pricing page.